Privacy Policy

This Privacy Policy outlines how The Thread Hub collects, uses, and shares your personal information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information on the individual web pages you visit, products you view, search terms that referred you to our site, and how you interact with the site. We refer to this as “Device Information.”

We collect this information using the following technologies:

• Cookies: Small data files placed on your device to include an anonymous unique identifier.

• Log Files: Track actions on the site and collect data including IP address, browser type, and date/time stamps.

• Web Beacons, Tags, and Pixels: Electronic files used to record information on how you browse the site.

Additionally, when you make a purchase or attempt a purchase through our site, we collect personal information such as your name, billing address, shipping address, payment information, email address, and phone number. This is referred to as "Order Information."

Personal Information refers to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information to fulfill any orders placed through the site, including processing payments, arranging shipping, and providing you with invoices or order confirmations. Additionally, we use this information to:

• Communicate with you

• Screen for potential fraud or risk

• Provide information or advertisements related to our products or services (if you've opted in).

We use the Device Information to help screen for potential fraud, improve the website experience, and assess the success of marketing campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to power our online store. We also use Google Analytics to better understand customer behavior on the site.

We may share Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted ads or marketing communications. You can opt-out of targeted advertising using the links below:

• Facebook: Opt-out via settings on Facebook.

• Google: Opt-out via Google settings.

• Bing: Opt-out via Bing Ads.

Additionally, you can opt-out of some services through the Digital Advertising Alliance’s opt-out portal.

Do Not Track

We do not alter our data collection practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access, correct, update, or delete your personal information. If you wish to exercise these rights, please contact us using the details below.

We may process your information to fulfill contracts with you (such as orders) or for legitimate business interests.

Data Retention

We will retain your Order Information for our records unless you request that we delete it.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Minors

Our site is not intended for individuals under 18 years old.

Contact Us

If you have any questions about this privacy policy, need further information, or would like to make a complaint, please contact us.